Jands
Jands: Rapid delivery of a seamlessly-integrated B2B experience is music to the ears!
CLIENT Jands
SERVICES Design and Development, Discovery, Integrations, B2B Commerce
INDUSTRIES B2B, Audio Visual Equipment
The Brief:
As Australia's leading distributor of Audio Visual equipment for professional lighting, staging and audio, Jands knew they needed to wow their customers with the next generation of their B2B ecommerce offering.
A previous "plug and play" website framework proved their customers were keen for digital touchpoints but severely limited the ability to personalise and delight.
With an ERP modernisation program in-flight, Jands chose Aligent and Adobe to create a tailored and extensible platform, to be seamlessly integrated into the Dynamics365 backend.
Jands undertook an ambitious position to build and implement our transition to Adobe at a time when we are also implementing a new ERP system ... The Aligent team have been exceptional partners, and the success of our project is directly attributable to them as a partner
The Solution:
Five months later, out in the world is a brand new PWA, with fresh designs by the Aligent team and an exciting approach to account management, it truly represents the modern online experience the B2B customer has come to expect!
Exciting features include:
- Streamlined dashboard showing overview of users actions and key figures
- Fully customisable user purchase permissions and a simple approvals process
- Individualised product pricing
- Account Purchase Credit facilities available
- Accounting statement breakdowns for easy account reconciliation
- Quick order functionality for customers who have consistent orders
Combined with a careful communications plan to manage the change for customers and internal stakeholders, the functionality and ease of use has already delivered significant increase in usage by customers.
